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Emergency?+48 12 616 22 22

SOPLA - The soul of place

For residents of SOPLA buildings

Residents' areaEmergency numbers, e-⁠Kartoteka and fault reporting.

Live in a building managed by SOPLA? This is where you report a fault, check your balance in e-⁠Kartoteka, and find emergency numbers, documents and our office hours.

Emergency: +48 12 616 22 22e-⁠Kartoteka(opens in a new tab)
An older couple checking their flat's balance in e-⁠Kartoteka on a tablet
A woman making a phone call from the sofa in her flat

Shortcuts

Quick actions

Emergency

Emergency? Safety comes first.

  1. 112Threat to life, fire, accident
  2. 992Smell gas?Get out and don't touch any switches.
  3. 991Power cut in the whole building
  4. 994Water or sewage
  5. 993Heating or hot water
  6. Then report it to SOPLA+48 12 616 22 22during office hours+48 XXX XXX XXXafter hours

Lift: the lift maintenance number is on the plate inside the lift car.

Form

Report a fault

An electrician repairing a socket in a flat

Urgent? Call us.

+48 12 616 22 22

Not urgent? Fill in the form. If anyone's life is at risk, or there is gas or fire, call 112 first.

JPG, PNG or WEBP, up to 5 MB

Who fixes what?

Who is responsible?

Who is responsible for repairs: your flat and the common parts
Your flatrepaired by the ownerCommon partsrepaired by the association
pipes and wiring beyond the valve and meter in the flatwater, sewage and gas risers
taps and fittings, floors, internal wallsroof, facade, foundations
the front door of the flatstaircases, lifts, basements
household appliancesintercom, gate, lighting in common areas

Details may depend on your association's resolutions.

Notices

Announcements

No current announcements

Information about inspections, meter readings and works in your building is posted on your building's notice board.

Documents

Applications, declarations, house rules

You'll also find your association's documents in e-Kartoteka (opens in a new tab).

SOPLA office

Office hours and address

  • Mon-Fri 08:00-16:00office hours
  • ul. Wadowicka 630-415 Kraków
  • +48 12 297 22 22reception
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FAQ

Residents' questions

Can't find your question? Our Administration team is happy to help.

+48 12 616 21 11

How do I log in to e-⁠Kartoteka?

Your e-⁠Kartoteka login and password are issued by SOPLA's Administration team: +48 12 616 21 11 or administracja@sopla.pl. You log in on the portal's website, using the “e-Kartoteka” button in this area.

Where can I find the bank account number for payments?

Your flat's individual account number is shown in e-⁠Kartoteka and on the notice of charges.

Who repairs a fault in my flat?

Faults inside the flat, e.g. beyond the valve or meter, are repaired by the owner. Common parts such as risers, the roof, staircases and lifts are repaired by the association. Either way, SOPLA takes the report. Details depend on your association's resolutions.

When is the annual association meeting?

The annual meeting is held by the end of the first quarter at the latest. You'll receive a notice with the agenda at least a week in advance, and the documents will also be available in e-⁠Kartoteka.

How do I report a change of details or of the number of people in the flat?

Request a declaration form in the Documents section, fill it in and send it to the Administration team. The change applies from the next billing period.

How do I order an extra gate remote or key?

Contact the Administration team. Remotes and keys are issued according to your association's price list.

Balance, charges and documents online.

Your login details are issued by the Administration team.

Go to e-⁠Kartoteka(opens in a new tab)+48 12 616 21 11
A family playing together on the living room floor